At HammocksSale.net, all shipments within the contiguous USA are free. Generally, orders placed with us will leave our warehouse within two business days, weather permitting. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS. We reserve the right to use any carrier.
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us at contact[at]hammockssale.net (replace [at] with @). If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Return Policy: We want our customers to be completely satisfied with our products. If for any reason you wish to return a purchase to us, you may do so within 30 days of purchase shipment, upon our authorization. The product should be shipped back prepaid in its original packing and in saleable condition, by ground mail, for credit or refund. Restocking fees apply, and restrictions may apply in case of specially- ordered items.
• Please contact us to arrange return authorization: required for all returns.
• Shipping charges are non-refundable.
• There are no refunds after 30 days.
• A 20% restocking fee will be charged on all returned items.
• Items must be in good working order and complete with all the original packaging included.
• Items returned in used or altered condition cannot be accepted.
• All returns must be fully insured and shipped with freight charges prepaid by the customer.
• Checkout. We ask for your name, (email and physical) address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the companies who process your credit card payment. We do not share your name and address with other companies, or any third parties, except in the case of contact or order information needed to fulfill your order.
• Emails to HammocksSale.net. If you have provided your email address to us by sending us an email message, we may follow up on your question via email, but we will not use it to contact you for marketing purposes. We do not share questions or comments provided with any other company.
Please e-Mail us with your questions or comments: we respond to every email we receive.
Security: We understand your concerns about online security. Because we share your concerns, we work hard to keep our site a highly secure ordering environment – so you can shop with confidence. The result is a Web site that offers you the high level of service, convenience and trustworthiness you should expect in every web shopping experience